Unlicensed and uninsured contractor

Our fridge broke down a couple days ago and our life has been kind of miserable because of that. The only good thing is that it is still covered by the 1-year warranty so hopefully we won't have to pay for the repair. However, the warranty seems to be the cheapo kind and I have to play the role of an unlicensed and uninsured contractor to fix the fridge by myself while their customer service representative teach me how to do things on the phone.
Two days ago, after a interesting series of "telediagnosis" (no, not the high-tech kind), they decided that the problem was caused by a fan motor failure. So they sent me a replacement motor and ask me to install the new motor. Unfortunately that didn't solve the problem so it looks like this is going to take a couple more days. I wonder if I should just bite the bullet and pay for a better and faster service. Will find out about this tomorrow.
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